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General Refund Policy
- All sales are final. Refunds will only be issued if an error was made by Duck's Services in processing or fulfilling the order.
- Refunds are not available once access to digital products has been granted, activated, downloaded, or used in any capacity.
- Duck's Services reserves the right to discontinue subscriptions or services at any time without issuing refunds or guarantees regarding future access.
- Chargebacks or payment disputes initiated without first contacting Duck's Services support may result in immediate account termination and loss of access to services. Fraudulent disputes may be reported to payment processors.
Hardware Products
- All hardware sales are final. Once an order is placed, it cannot be canceled.
- Refunds for hardware products will only be issued if an error was made by Duck's Services in fulfilling the order.
- Shipping addresses may be updated prior to label printing. Once a shipping label has been generated, address changes will not be accommodated.
Account and Service Violations
- Accounts found engaging in activities such as sharing, reselling subscriptions, abusing payment systems, or manipulating software behavior will be permanently banned without refund.
- Any attempt to bypass, tamper with, or manipulate security features, including hardware locking mechanisms, will result in immediate account termination without refund.
Service Termination
- Subscriptions may be terminated by Duck's Services at any time, with or without notice, and without liability.
- Subscriptions described as “Lifetime” or “Forever” grant access only for as long as the specific service remains available. Once discontinued, no refunds or compensation will be issued.
- In rare cases, the use of software may require a system or operating system reinstallation. Support will be provided to assist with this process; however, no refunds will be issued.