How can we help?
Find an answer, read a guide or talk to the team.
Get help on Discord
Our team answers support questions in our Discord server. Join, open a ticket in the support channel and we get back to you quickly.
- Open a ticket in the support channel
- Talk to the team and other players
- Hear about updates and status changes first
Join our Discord
Free to join. Opens Discord in a new tab.
Duck's ServicesSupport server
- Typical reply
- Usually within 30 minutes
- Team hours
- Every day, 10:00 to 24:00 CET
How it works
- 1Join the server
One click with your Discord account.
- 2Open a ticket
Pick the support channel and describe your question.
- 3Talk to the team
A team member answers in your private ticket.
Before you ask
Have these ready and the team can help on the first reply.
- Your order number
- The product and the game it is for
- What happened and what you already tried
- A screenshot of any error message
Prefer to write to us here?
Open a ticket and the team answers by email.
- Replies by email, with a private link to the conversation
- Sign in first to keep the conversation in your account
Find it yourself
Guides & instructionsGet to know the products and hardware.
Frequently asked questionsShort answers about orders, delivery and setup.
Product statusCheck the published product status.
Ask the communityGeneral questions, shared experiences, useful conversations.
No matching topics. Join Discord
Other inquiries
Contact form
Contact the team by email. admin@ducks-services.com