Duck’s Package Protection+

Duck’s Package Protection+

Protect your DMA hardware purchase from unexpected shipping issues and make eligible returns easier with Duck's Package Protection+.

Package Protection+ is an optional add-on designed to provide additional protection for the physical hardware included in your order. If your package is lost, stolen, or damaged during transit, our team will work with you to resolve the issue as quickly as possible.

Lost Package Protection
If your package is confirmed lost in transit or experiences a shipping issue that results in the shipment being declared lost, we'll assist with an eligible replacement or other appropriate resolution.

Stolen Package Protection
If tracking shows your package as delivered but you are unable to locate it, Package Protection+ may cover the shipment after reasonable verification of the circumstances.

Additional documentation may be requested for high-value orders or suspected package theft.

Shipping Damage Protection
If your DMA card, fuser, MAKCU, cables, or other physical hardware arrives damaged as a result of shipping, contact us as soon as possible with photos of the package and affected items.

Eligible damaged items may be replaced at no additional cost.

Faster Replacement Assistance
Customers with Package Protection+ receive a simplified resolution process for eligible shipping claims.

Rather than leaving you to resolve a shipping issue directly with the carrier, our team will assist with the claim and determine the appropriate replacement or resolution.

Free Return Shipping
Package Protection+ includes a prepaid return shipping label for eligible returns made within the applicable return period.

Free return shipping does not automatically make an item eligible for return or refund. All returns must still comply with Duck's Services' standard return and refund policies.

What's Protected?

• DMA cards
• HDMI and DisplayPort fusers
• MAKCU devices
• Cables and adapters
• Physical bundle accessories
• Other eligible physical hardware included in your shipment

What's Not Covered?

• Software, subscriptions, or license keys
• DMA firmware or firmware licenses
• Anti-cheat detections, bans, or game-related account issues
• Firmware updates or replacement firmware
• Customer-caused physical damage
• Hardware that has been modified, tampered with, or improperly used
• Compatibility issues that are not otherwise covered by our standard return policy
• Missing accessories after the package has been received
• Incorrect or incomplete shipping addresses provided by the customer
• Customs duties, taxes, brokerage fees, or import charges
• Fraudulent or intentionally misleading claims
• Returns that are otherwise ineligible under our standard return policy

Reporting a Shipping Issue

Shipping problems should be reported to Duck's Services as soon as reasonably possible. Depending on the type and value of the claim, we may request additional information to verify what occurred.

This may include:

• Your order number
• Photos of the shipping box and packaging
• Photos of damaged hardware
• Carrier tracking information
• Confirmation of the shipping address
• A signed statement confirming non-receipt
• Additional carrier or law-enforcement documentation for certain high-value theft claims

Important Information

Package Protection+ is designed to provide additional protection for eligible physical shipments. It does not replace or modify the warranty, refund, firmware, software, or return policies applicable to your purchase.

Free return shipping only covers the cost of returning an otherwise eligible item. Package Protection+ does not expand return eligibility or guarantee a refund.

All claims are subject to review. Duck's Services reserves the right to deny claims involving suspected fraud, abuse, misrepresentation, or circumstances excluded from Package Protection+ coverage.

Package Protection+ must be purchased with the applicable order and generally cannot be added after the order has shipped.